Privacy Policy

We at Weaves of Banaras are dedicated to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.weavesofbanaras.com (the “Site”). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and store various types of information from you, including:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment details. This information is collected when you place an order, sign up for an account, or contact us.
• Non-Personal Information: Browser type, device type, IP address, location data, and browsing behavior on our Site. This information is collected through cookies and analytics tools to improve your experience.
• Transaction Information: Purchase history, products you view or show interest in, and transaction details to help us serve you better and make personalized recommendations.
• Feedback and Communications: Any information you provide when you communicate with us via email, chat, or phone.

2. How We Use Your Information

We use the information collected for various purposes, including:

• Order Fulfillment: To process and deliver your orders, handle returns, and provide customer support.
• Account Management: To create and manage your account on our Site, including order history and saved preferences.
• Improvement of Services: To understand how users interact with our Site, enhance user experience, and make our services more effective.
• Marketing and Promotions: To send promotional offers, newsletters, and updates about new products or services, only if you have opted in. You can unsubscribe from marketing emails at any time.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and requests from regulatory authorities, as required.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following ways:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, shipping providers, marketing services, and analytics providers.
• Legal Compliance: We may disclose your information if required by law or in response to valid legal processes, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences.

• Types of Cookies We Use: Session cookies (temporary), persistent cookies (stored on your device for a set period), and third-party cookies (for analytics and advertising).
• Managing Cookies: Most browsers allow you to control cookies through their settings. However, disabling cookies may limit certain features of the Site.

5. Data Security

We take the security of your personal information seriously and implement a variety of security measures, including encryption, firewalls, and secure payment gateways, to protect your data from unauthorized access or disclosure. However, please note that no method of electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, your data will be securely deleted or anonymized.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict certain processing activities.
• Opt out of marketing communications.
• Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us at support@weavesofbanaras.com.

8. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms. This Privacy Policy does not apply to those external websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Weaves of Banaras does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page, along with the date it was updated. We encourage you to review this page periodically to stay informed about our privacy practices.

Last Updated: [29/11/2024]

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to make a request regarding your personal data, please contact us at:

• Email: weavesofbanaraswob@gmail.com

Thank you for trusting Weaves of Banaras with your information. We value your privacy and are committed to protecting it as you enjoy our collection of exquisite Banarasi sarees.

Note: Weaves of Banaras reserves the right to modify or update this Privacy Policy at any time.