Welcome to Weaves of Banaras! We value your trust and strive to provide an exceptional shopping experience.
Order Cancellation Policy
Orders can be cancelled within 24 hours of placing the order. Once an order has been shipped, cancellations are no longer possible. To request a cancellation, please email our customer service team at support@weavesofbanaras.com with your order details. A full refund will be issued for cancellations made within this time frame.
Order Modifications Policy
Modifications (such as address changes) may be requested within 24 hours of placing the order. After this period, modifications may not be possible if the item has already been processed.
Return and Exchange Policy:
At Weaves of Banaras, we take pride in delivering high-quality, Banarasi Sarees. However, if you are unsatisfied with your purchase, please follow our return guidelines:
Eligibility :
Due to the nature of our handwoven products, as the fabric is delicate and pure each Saree requires very careful handling. Hence, we only accept returns in specific cases, such as if the product is damaged or has manufacturing defects or incorrect product received. If for any other reason you are not completely satisfied with your product, we offer a straightforward exchange to ensure your shopping experience is seamless.
To be eligible for a return, the product must be in its original condition, unworn, unwashed, with original tags, and in the original packaging. Please ensure that it is free from any stains, odours, or damage.
Timeframe : Initiate a return or exchange within 48 hours of receiving your order. Include photos of the product to illustrate any damage or defect.
Initiating a Return/Exchange : To start the process, please contact our customer service team within 48 hours of receiving your product. Provide your order number and the reason for the return or exchange. Include photos of the product to illustrate any damage or defect.
Return Shipping : Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure your return is received safely.
Shipping Costs: Shipping charges, if any, are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds : Once we receive the returned product and verify its condition, we will process your refund to the original payment method or to another mode of your preference. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges : If you wish to exchange your product for a different style or colour, please indicate your preference when contacting customer service. We will guide you through the exchange process.
Non-Returnable Items: Custom orders, sale items, and any Sarees that have been altered upon request are not eligible for return or exchange.
Weaves of Banaras reserves the right to update or modify this policy at any time.
Thank you for choosing us! We appreciate your understanding of our policy, and we hope you enjoy your shopping experience with Weaves of Banaras. Happy shopping!
